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Jan Carlzon (Author)
Contributors: Jan Carlzon (Author)
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BISAC categories: Transportation -> Aviation -> General
BISAC categories: Business & Economics -> Corporate & Business History -> General
BISAC categories: Business & Economics -> Customer Relations
ISBN-13: 9780060915803
ISBN-10: 0060915803
Publisher: Harper Business
Publish Date: February 15, 1989
On Sale Date: January 1, 0001
Language: English
Pages: 160
Dimensions: 7.96 × 5.29 × 0.42 in
Weight: 0.28 lbs
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