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American companies and institutions pay exponentially more in legal fees and payouts than all other developed countries in the world. With $60 million in average fees among Fortune 500 companies, and average payouts of over $2 million, it's safe to say American institutions have a problem, and to make matters more dire, people who come forward to report claims are being unnecessarily re-traumatized by the process.
In this book, you will learn how to:
- Save your organization time, money, and reputational damage by creating a "win-win" situation for everyone involved with a claim.
- Provide a trauma-informed response to claimants that avoids escalating the problem.
- Train your team to understand that the current approach is costly and does little to protect the organization's interests.
- Know the signs of trauma and understand how to complete an investigation in a humane and decent manner.
Stop the hemorrhaging of institutional resources and ensure a better, safer workplace that can be celebrated for its humanitarian approach to unfortunate incidents, rather than demonized and damaged because of an old, outdated, and fear-based response to claims.
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